Billybob Agent
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Latest activity by Billybob Agent
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Billybob Agent created an article,
Note to tour leaders about driver details
dear tour leaders and travelers If a driver's contact details are not appearing in the app or itinerary plan, this may be due to EU law called "GDPR", where the drivers are allowed to keep their de...
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Billybob Agent created an article,
Driver's Handbook (Coach service guideline)
COACH SERVICE GUIDELINE (DRIVER HANDBOOK)ABSTRACTImportant Notes for DriverEMEA CUSTOMER SERVICEUpdated March 2024 Facilities Of The Coaches 2Air Conditioning System 2Toilet 2Video Onboard 2Wifi On...
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Billybob Agent created an article,
integrate the nShield Hardware Security Module (HSM) with AD Certificate Services (AD CS) and the Online Certificate Status Protocol (OCSP)
Procedures Install the HSM Install the HSM using the instructions in the Installation Guide for the nShield HSM. Entrust recommends that you install the HSM before you configure the Security World...
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Billybob Agent created an article,
Overview of hardware faults
A hardware fault in an Entrust nShield product that is covered under a support contract may sometimes be addressed by the replacement of your faulty unit with a working unit. In such circumstances ...
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Billybob Agent created an article,
How to find your hardware serial number
Your serial number can be obtained by running the "enquiry" command, and noting the XXXX-XXXX-XXXX value(s) specified in the "serial number" field. It may help our engineers if you send the entire ...
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Billybob Agent created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Billybob Agent created an article,
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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Billybob Agent created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Billybob Agent created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
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Billybob Agent created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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